Frequently Asked Questions (FAQ)
📦 Shipping
How long does shipping take? Shipping generally takes between 7 and 15 business days depending on your country. You will receive a confirmation email with your tracking number once your order has shipped.
Is shipping really free? Yes! Shipping is free worldwide, with no minimum purchase.
How can I track my order? You can track your order at any time on 17track.net with your tracking number.
💳 Payment
What payment methods do you accept? We accept credit cards (Visa, Mastercard), PayPal, and all secure payment methods offered at checkout.
Is payment secure? Absolutely. All transactions are encrypted and secured via Shopify Payments and PayPal.
🔄 Returns & refunds
Can I return a product? If your product is damaged or does not match your order, contact us within 14 days of receipt at contact@bellianabeauty.com and we will find a solution.
When will I be refunded? If a refund is approved, it will be processed within 5 to 10 business days.
💬 Customer service
How can I contact you? By email at contact@bellianabeauty.com — we respond within 24 to 48 hours.
Do you have another question? Feel free to write to us, we are here to help 💛